Faqs
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds. The only difference is that they are created in advanced laboratories instead of being mined from the earth.
Are your diamonds certified?
Yes. Our lab-grown diamonds are professionally graded and certified according to recognized diamond grading standards to ensure authenticity, quality, and transparency.
Are lab-grown diamonds durable?
Absolutely. Lab-grown diamonds have the same hardness and durability as natural diamonds, making them ideal for everyday jewelry including rings, earrings, bracelets, and necklaces.
Why choose lab-grown diamonds?
Lab-grown diamonds offer several advantages including ethical sourcing, environmentally responsible production, better value for money, and transparent pricing while maintaining the same brilliance as mined diamonds.
Do you offer custom jewelry?
Yes. Eterna Gems provides custom jewelry design services. Our experts work with you to create personalized diamond jewelry tailored to your style and preferences.
How long does it take to receive an order?
Standard orders are usually processed within 2–5 business days. Delivery time may vary depending on location. Custom jewelry may require additional production time.
Do you ship internationally?
Yes. We ship across the UAE, GCC countries, and selected international destinations depending on shipping availability and regulations.
What is your return policy?
Eligible products can be returned within 7 days of delivery if they are unused and returned in original packaging with certificates. Custom or personalized items may not be eligible for return.
How should I care for my diamond jewelry?
Clean jewelry with mild soap and warm water, store pieces separately to avoid scratches, avoid harsh chemicals, and schedule periodic professional inspections.
How can I contact Eterna Gems?
You can contact us via phone, WhatsApp, or email.
Phone / WhatsApp: +971 44 107 385
Email: INFO@ETERNAGEMS.CO
Location: Jumeirah Lakes Tower, Dubai, UAE.