FAQ'S
Are your diamonds certified?
Yes. Every diamond used in our jewelry is professionally graded according to recognized standards, ensuring quality, authenticity, and transparency. Our focus is on delivering certified fine jewelry you can trust.
What makes Eterna Gems different?
Eterna Gems is a design-led fine jewelry brand.
We focus on:
• Precision craftsmanship
• Unique and modern designs
• Certified diamonds
• Transparent luxury
From alphabet jewelry to special shape diamond pieces, every design is created to offer something distinctive — not mass-produced.
Do you offer alphabet and special shape jewelry?
Yes. We specialize in:
• Alphabet / initial jewelry (personalized luxury)
• Special shape diamond jewelry (custom cuts and unique layouts)
These designs require high precision and flexibility — something that allows us to create more creative and personalized pieces.
Do you offer custom jewelry?
Absolutely.
We provide bespoke jewelry design services, where our team works closely with you to create:
• Personalized designs
• Unique settings
• One-of-a-kind pieces
From concept to final creation, every detail is carefully executed to match your vision.
What kind of jewelry do you offer?
Our collections include:
• Rings
• Earrings
• Bracelets
• Necklaces
• Custom-designed pieces
Each piece is crafted with a focus on modern luxury, elegance, and precision.
How durable is your jewelry?
Our jewelry is crafted with high-quality materials and precision techniques, ensuring:
• Long-lasting durability
• Everyday wear suitability
• Strong setting and finishing
We prioritize both beauty and reliability in every piece.
How long does it take to receive an order?
• Standard orders: 7-10 business days
• Custom jewelry: Additional time depending on design complexity
Do you ship internationally?
Yes. We ship across:
• UAE
• GCC countries
• Selected international locations
Shipping timelines may vary based on destination.
What is your return policy?
Eligible items can be returned within 7 days of delivery, provided:
• Product is unused
• Original packaging and certification are intact
Custom and personalized jewelry may not be eligible for return.
How should I care for my jewelry?
To maintain brilliance:
• Clean with mild soap and warm water
• Store separately to avoid scratches
• Avoid harsh chemicals
• Periodic professional inspection recommended
How can I contact Eterna Gems?
📞 Phone / WhatsApp: +971 545468899
📧 Email: info@eternagems.co
📍 Location: Almas-45-H-02, Almas Tower, JLT, Dubai, UAE