At Eterna Gems, we aim to ensure customer satisfaction with every purchase.

Returns

Returns may be accepted within 7 days of delivery, provided that:

• The item is unused and in original condition

• The product is returned in original packaging

• The product includes all certificates and documentation

Non-Returnable Items

The following items are not eligible for return:

• Custom-designed jewelry

• Personalized or engraved items

• Items damaged after delivery

Refund Process

Once the returned item is inspected and approved:

• Refunds will be processed within 7–10 business days

• Refunds will be issued to the original payment method

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Contact for Returns

Email: INFO@ETERNAGEMS.CO
Phone: +971 44 107 385